为我们的会员提供的资源

欢迎访问CareOregon Advantage！很荣幸能够为会员提供健康护理福利和保险。您可在本版块中找到一些资源，为您解答关于CareOregon Advantage计划的问题。

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Visit our coronavirus webpage for more information

2024 CareOregon Advantage Plus Welcome Guide

If you want to get started using your 2024 CareOregon Advantage Plus benefits and want to know the basic steps, our Welcome Guide will help provide answers to your questions. This does not take the place of your 2024 Plan Documents, but may help you find answers sooner. To view the Welcome Guide, click on the language you want below, in either print or audio version:

Standard/large print

Audio

理解Medicare和Medicaid之间的差别

我们知道健康护理的内容复杂，尤其是在您有资格参保Medicare和Medicaid时。因此，我们把能够帮助您了解Medicare和Medicaid之间差别的材料汇总在一起。该指南解释了这二者如何共同发挥作用。

常见问题和客户服务

If you can't find the answers you are looking for, visit our frequently asked questions section. You can also call Customer Service at 503-416-4279, toll-free 888-712-3258 or TTY 711, or send us a secure message through the member portal. We want you to stay informed about your benefits and how to use them to get the best care and have the best experience possible. We're here to help!

您的会员ID卡

以下为您的CareOregon Advantage会员ID卡中包含的信息的简要指南。

CareOregon Advantage会员ID卡

您前往服务方、药房或任何与健康相关的机构处赴诊，或被要求出示保险卡时，需要出示您的CareOregon Advantage会员ID卡和Medicaid卡。

口译服务

如果您不说英语，难以理解英语或需要手语翻译，可在电话预约时告知您的服务方诊所。您享有获得翻译服务的法定权利，这项服务免费。

请注意：请咨询您的Medicaid计划，详细了解可提供哪些语种的翻译服务。

Member forms

Reporting fraud, waste, and abuse or compliance concerns

CareOregon Advantage takes fraud, waste and abuse seriously. We comply with all applicable laws, including the State and Federal False Claims Act. Examples of fraud, waste and abuse include:

Provider fraud:

Billing for services not rendered
Altering medical records
Use of unlicensed staff
Drug diversion (for example, dispensing substances with no medical purpose)
Kickbacks and bribery
Providing unnecessary services to members

Member fraud:

Falsification of information
Forging or selling prescription drugs
Using transportation benefits for non-medical business
Adding an ineligible dependent to the plan
Lending or using another person’s insurance card
Identity theft

If you suspect your benefits aren’t being used correctly or want to report fraud, waste or abuse, contact EthicsPoint at 888-331-6524. You can also file a report online at EthicsPoint.

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页面上次更新时间：2024年1月1日
H5859_COAWEB_M_2024

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